Common FAQs

How do I make a purchase?

Ordering online from Puzzle Hell™ is easy! When viewing an item, simply add to cart, then proceed to checkout. There you will then be prompted to either sign in to your account or to create a new account. Finally, you will be directed to complete the Shipping address, shipping method, and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

Can I purchase on my phone?

Yes, you can visit our mobile website on your smartphone by simply entering puzzlehell.com on the search bar of your browser. Our website is optimized for the best mobile shopping experience.

Is my payment information secure?

The details provided to puzzlehell.com will not be shared with any third parties under any circumstances. All data is subject to rigid data protection regulations. All details entrusted to Puzzle Hell™ are solely used to ensure that the company continues to uphold personalized service to make your shopping experience the most convenient possible.

All sensitive data transferred to and from puzzlehell.com is encrypted using the most modern technology (SSL 128-bit). For security reasons, Puzzle Hell™ does not save credit card information. The data is immediately passed to the company’s payment systems, PayPal or Stripe, for payment processing.

What if there’s a problem with my order?

If there are any issues with your order at all, please reach out to our team at [email protected] where we will be available Monday to Friday to help you resolve your issues as soon as possible.

Can I make changes to my order?

Please be advised that for any changes in your order, you will be provided a limited window of 60 minutes (1 hour) to request changes and modify the order.

For cancellations and changes, please send us an email via [email protected] so we can take care of your request immediately.

What delivery options are there?

We offer standard and express delivery. Please check further details about the shipping times from the checkout page.

Do you ship worldwide?

Yes, we ship our products globally.

How long will it take to deliver my products?

Usually, it takes 24-48 hours during business days to process your order, and 1-2 weeks for standard delivery, 10 days for express delivery to deliver it to your address, depending on your location and selected shipping option. For more detailed information, please see the estimated delivery date for each country during checkout.

How can I track my shipping?

We don’t send out tracking codes automatically, instead we send shipping updates to your email and text whenever it has been shipped and when it is close to delivery. You can reach out to us at [email protected] if you want an update of the shipping situation, we can provide a tracking code to you then.

I have not received a confirmation email?

Order confirmation emails may take up to 30 minutes to send. Please make sure to check your junk folder, and add our email [email protected] to your email list to receive further order updates. If you still haven’t received your confirmation email after 30 minutes, please email us [email protected] we will get it sorted.

How long is your warranty?

We offer an industry leading 1 year warranty, if there are any issues with your purchased items within this time. Simply reach out to us and we will have it sorted.

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